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About me HONESTY is our most important Policy and we love to pass along a great deal. Your satisfaction is of utmost importance to us. Thanks for your interest in our products. We know our stuff so please don't hesitate to ask!
 
Tax Policy
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.
We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders. Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes. As a result, we do not ship to any APO Boxes or FPO Boxes.
Within 30 days of receipt of your shipment, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is sealed and untampered. The shipping & handling cost for the order is NOT refundable if applicable. Please note that there is also a 20% re-stocking fee on any returns. If you wish to cancel your order and do so before we have shipped your product, (shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee.
E-Mail: CUSTOMER.SERVICE@WASHDC-PCREPAIR.COM
Phone: 703-966-9562